Cancellation Policy

• Refunds can only be made before the booking date.
• The maximum refundable amount is the amount settled to the home owner. Every commission by Brigow is non-refundable.
• While offering help with rebooking, we have the option to cover or assist with the expense of alternative lodgings, but we are not obligated to do so. Additionally, we may propose to guests the alternative of utilizing the value of a canceled booking towards new accommodations instead of receiving a cash refund.
• In the event that your guest cancels their reservation, whether prior to or during their stay, they will be refunded in accordance with Brigows cancellation policy. If a refund is due, the amount will be subtracted from your payout. To view your updated payout amount, please navigate to the “Bookings” section and click on “Paid”.
• If your guest cancels you would be notified immediately, Brigow will unblock the reservation dates, Brigow will coordinate payouts and refunds
• If a Host cancels a reservation prior to check-in, their guest will automatically receive a full refund. If a Host cancels 30 days or less prior to check-in, and the guest contacts us, we will also assist the guest with finding comparable or better accommodations.
• Please notify us of any issues with the booked apartment during your stay immediately becoming aware of them. If we determine that such an issue has negatively affected the guest’s stay, we will consider offering a full or partial refund according to Brigow’s cancellation policy, and potentially aid the guest in securing alternative accommodations, depending on the situation. The amount refunded will vary based on factors such as the severity of the issue, its impact on the guest, the duration of the stay that was affected, and whether or not the guest chooses to vacate the premises.
• If a guest wishes to receive rebooking assistance or a refund, they must file a claim by contacting us. Claims must be submitted within 48 hours of discovering a Check-In Issue and must be substantiated by pertinent evidence, such as photographs or confirmation of the issue from the Host. We will assess the available evidence to determine if a Check-In Issue has indeed taken place.
• Any fraudulent activity detected during the refund process will result in cancellation of the refund request and may lead to legal action.
• Should a Homeowner/manager cancel a guest’s stay, the Host will have to forfeit their payout entirely to the guest. Whenever possible, we will endeavor to verify a guest’s complaint with their Host. Hosts are also welcome to challenge a Check-In Issue by contacting us directly.
• If you’re eligible for a refund, you’ll get it automatically within 5 days. Maybe even sooner. We’ll send your refund as soon as you cancel to the payment method you used when you booked the reservation, but your bank or credit card issuer may take longer to get it to you. It all depends on how you paid.

Accommodations not accessible

In the event, a host cancels the booking within 24 hours of check-in, changes the reservation details without the consent of the guest or brigow, or fails to provide the keys or access code for check-in within an ample amount of time.

A homeowner/manager hasn’t cleaned the accommodation or disclosed the presence of pets or animals, or the accommodation contains health or safety hazards.

• Guests need to notify Brigow within 24 hours if they experience any of these issues. The final decision regarding the guest’s refund or accommodation will be made by Brigow.
• In addition to photos, videos, and other documentation, guests will be required to provide proof of their claim. The applicants must also show that they made attempts to contact brigow or the home owner and resolve the matter with the home owner. Following that, Brigow will investigate the claim and contact the guest with a resolution befitting the situation. We will assess the available evidence and decide how much would be remitted back to the guest excluding service charges.